Lifetime Exchange Policy
We offer a Lifetime Buy-Back and Exchange Policy on all purchases* made from Niraa Luxe. The product along with the original product certificate, can be returned for buy-back or exchange basis its current market value, with deductions towards making charges, taxes and Rs. 1,000 towards processing charges. If you received any discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable.
Lifetime Exchange: If you choose to exchange your product, the value of the exchanged product will be credited to your Niraa Luxe account and you can purchase any other product with the same. The value cannot be encashed. Jewellery returned showing signs of alteration by anyone other than Niraa Luxe shall not be accepted for buy-back or exchange. Based on our quality inspection, we reserve the right to change the value of the product after giving a justification for the same.
Lifetime Buy-Back: If you choose to return the product for buy-back, the buy-back value will be paid to you via bank transfer within 15 business days of receipt of the product.
Determination of Value of Exchange or Buy-Back –
| Category | Exchange Value | Buyback Value |
|---|---|---|
| Diamond Jewellery | 100% of gold value at current market value. 100% of diamond value at current market value. |
98% of gold value at current market value. 80% of diamond value at current market value. |
| Loose Solitaires | ||
| Plain Gold Jewellery | 100% of gold value at current market value. | 98% of gold value at current market value. |
| Coins | 100% of gold/silver value at current market value. | 98% of gold/silver value at current market value. |
*Current market value will be determined on the date of buyback or exchange
Note:
- 1. Buyback and exchange is not applicable on loose diamonds, baguettes, tapered diamonds.
- 2. Buyback and exchange is not applicable on polkis, pearls and colored stones.
- 3. Original Invoice and certificate must be produced for buyback/exchange.
- 4. Niraa Luxe products bought from any place other than Niraa Luxe stores or Niraa Luxe website will not be eligible for buyback/exchange.
- 5. In case of any discount given during the original purchase on the metal/diamonds/stones/making charges value, an equivalent amount will be deducted from the current market price on the date of buyback/exchange and then buyback/exchange value will be calculated.
- 6. The e-Points/rewards/benefits used while placing an order will be deducted from the buyback/exchange value.